These are an adaptation of the Terms and Conditions which I have
agreed to with my service provider. In the event of a breach of
the terms by you, your site could be immediately terminated (I would
try to discuss it with you first). In particular, this applies to:-
- breaches of copyright (you may not do file-sharing of other
peoples music, art or writings)
- any illegal act, including pornography, hate acts, hacking,
abuse/libel or collection of personal information for illegal
- generate either spam or viruses
The server company has now decided to limit 'form to mail' scripts
to two that are secure. All others will be disabled, as many of
them allow access to spammers, and this might lead to the server
company being blacklisted. Please contact me for more details. I
have decided that I should be kept informed of all scripts run by
my clients (apart from those built into the control panel)
The Terms and Conditions are:- (Please read them and email that you agree
to them !)
Woodlands Web Terms & Conditions
Unless otherwise stated, the following definitions apply to this document:
- "we", "us", and "our" are references to
- "you", "your" and "customer" are references
to the person paying for services from Woodlands Web having entered into
- "services" are web hosting, domain registration, reseller
rights, outsourced support, email and other services or facility provided
by us to you;
- "server" is the computer equipment operated by us in connection
to the services provided;
- "order" means a request made by the customer to us for services
to be supplied subject to these conditions;
- "charges" are the charges payable by the customer for the
provision of services details of which can be found on http://www.woodlands-web.com
and may vary from time to time.
The words "include" and "including" are to be construed
The headings in this document are for convenience only and shall not affect
the interpretation of these conditions.
2. Ordering process
2.1 Order acceptance
We have not accepted a customer application and order until account setup
and you receive the 'welcome' email including all details specific to
your account. Until this time, we reserve the right to refuse, cancel
or reject any order made by the customer. In such cases, a full refund
will be made using the same method as payment was originally made.
Woodlands Web will not make any refunds. Please be sure of what you want
to do before you do it.
4.1 Spam / Unsolicited Mass E-mail
The sending of Unsolicited Commercial Email (SPAM) through our servers
promoting any website or through third party servers promoting a website
hosted by us can result in the suspension or termination of the customers
web hosting account without refund. Mailing lists may be operated as long
as individuals choose to subscribe to receive mailings via clear 'opt
in' methods and a strict removal procedure is published in all mailings.
'Safelists' and other advertising related mailing lists may not be operated.
Any complaints received are taken seriously and will be investigated.
4.2 Chat Rooms
Only the chat room scripts provided for the customer in their control
panel are allowed on our server. Any other scripts found will be disabled
and the account suspended in serious or repeat cases. An exception to
this term is provide for scripts which are FULLY applet based whereby
the applet is downloaded and run from the clients system.
4.3 Account Use
Under no circumstances must our servers be used for the hosting or communication
of, reference to or linking to any of the following:
- 4.3.1 nudity, pornography, anything of a sexual,
lewd, or obscene nature;
- 4.3.2 violations of any copyright or any other
right of any third party;
- 4.3.3 threatening, abusive, harassing, defamatory
- 4.3.4 promotion of illegal activities (hacking,
- 4.3.5 information or software containing or
about any kind of virus;
- 4.3.6 hate speech or hate propaganda;
- 4.3.7 the collection of personal information
for illegal purposes;
- 4.3.8 content deemed by us at our sole discretion
to be harmful to us;
4.4 Banned scripts
We do not allow the use of the following scripts on our servers:
- All versions of YABB forum
- Proxy scripts
- IRC scripts
- Chat rooms not included as standard in the cPanel
- phpShell and similar command execution scripts
In the event that a resold account is in breach of our misuse terms, we
reserve the right to suspend this account without informing the reseller.
The end user will not be contacted by us and every effort will be made
to inform the reseller (our customer) of our actions and reasons.
5.1 Payment schedules
The customer agrees to supply appropriate payment for the services received
from us in advance of the time period during which such services are provided.
All invoice notifications will be sent via email. Customers are required
to pay their invoice in advance at the beginning of each payment term
using the available method of your choice within 5 working days of the
invoice issue date.
5.3 Bank charges
Customers are responsible for the provision of sufficient funds in their
account and we will not be held responsible for any charges incurred as
a result of overdrawing of the bank account or credit card or as a result
of failed transactions.
We reserve the right to suspend any account immediately without due payment
being received. Any added time for payment will be at our sole discretion.
All invoices and payments are processed in GB Pound Sterling (£)
with conversions will be made by the credit card company of the customer.
Prices shown in any other currencies on this website or other promotional
material is to be treated as a guide only and may be inaccurate due to
changes in the exchange rates. All customers are advised to check amounts
using accurate recent exchange rates before ordering.
6.1 Regularity and policy
Backups are made by us each day on an incremental basis and each week
on a full basis, however, no guarantee's are made of any kind as to the
integrity of these backups. All customers are strongly advised to regularly
download their own backups from their control panel where a zipped archive
is provided daily of all account files and databases.
7. Resource Use
7.1 CPU & Memory
All accounts are monitored for their use of server resources. If any account
is using a high amount of server resources we will contact the customer
to discuss the issue with them. In serious cases where an account is using
a considerably large amount of system resources (memory, CPU etc.) the
account may be suspended or script disabled without notice to maintain
the smooth running of the server.
7.2 Data transfer and webspace allocations
Customers can request a package upgrade or temporary resource increase
by arrangement with Woodlands Web. It is the sole responsibility of the
customer to contact us in advance of requiring extra resources to prevent
account suspension. In some cases, accounts are automatically suspended
when their resource limits have been reached and manual unsuspension is
required by us.
8. Customer Responsibility
8.1 Contact Information
The customer is responsible for keeping their contact details up to date
in their billing control panel. We cannot be held responsible for communication
mixup's as a direct result of the customers failure to update their details.
8.2 Sensitive data
Customers are responsible for keeping their usernames, passwords and other
sensitive data safe. If a breach is suspected, the customer is required
to request a change of login details by contacting support staff.
9. Contact procedure
9.1 If a breach of these terms and conditions is found we will, at our
sole discretion, determine whether it is a serious or minor breach. If
a serious breach of these terms is found we reserve the right to suspend
the account(s) of the customer in question or disable any part of the
account before contacting them. We will however make an attempt to contact
the customer prior to suspension in the event of a minor breach using
the email address we have on record for your account. If no reply is received
within 3 days we will escalate the status of the breach to a serious breach
and may suspend the account(s).
9.2 In the event that a resold account is the subject of the breach we
will make every effort to contact the reseller before taking action. In
serious cases we may have to suspend or disable part of the account before
contacting the reseller.
10. Limitation of Liability & General Terms
10.1 We are not responsible for any claimed damages, which may result
from our servers going offline, or being unavailable for any reason. This
includes damages which may result from the corruption or deletion of data.
The customer agrees to indemnify and hold us and our employees harmless
from any claims, damages, including but not limited to consequential damages
resulting from the use of the service which damages the customer or any
10.2 We will cooperate fully with investigations of violation of systems
or network security at other sites and will cooperate with law enforcement
authorities in the investigation of possible criminal violations. Customers
who violate these terms may incur in criminal or civil liability.
10.3 For clients with multiple accounts and resellers, we reserve the
right to suspend all accounts should the main account owner violate these
terms and conditions in a manner deemed by us to be extremely serious.
10.4 In the event that we are unable to contact a reseller account holder
to pursue payment, we reserve the right to contact their customers to
inform them of the situation. We also reserve the right to contact a resellers
customers if they are 'abandoned' by the reseller account holder.
10.5 We will be the sole arbiter as to what constitutes a violation of
these terms and conditions. The failure by a customer to meet or follow
any of the above terms and conditions is grounds for account suspension
11.1 We reserves the right to add, delete, or modify these Terms and Conditions,
our hosting packages, prices and website at any time with notice provided
via WWW and announcements in our forum and/or customer control panel(s).
All customers are encouraged to check this document at least once a month
to ensure they are aware of any changes.
Any questions concerning the above stated terms and conditions should
be e-mailed to us before ordering.
George McNamara, Woodlands Web and Writing, email@example.com
40, Woodlands Road,
Epsom, Surrey KT18 7HW, UK